Cleaner Ruislip Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Cleaner Ruislip to residential and commercial clients. By making a booking, confirming a quotation, or allowing our cleaners to attend your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, company, or organisation that requests or receives cleaning services from Cleaner Ruislip.

Company means Cleaner Ruislip.

Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and related tasks agreed between the Company and the Client.

Premises means the property or location where the Services are to be provided.

Cleaner means any employee, subcontractor, or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Company will provide cleaning Services as agreed with the Client at the time of booking. The specific tasks, frequency, and approximate duration of each visit will be set out in a verbal or written agreement, booking confirmation, or quotation.

The Company reserves the right to adapt methods, products, and cleaning schedules to ensure quality and safety, provided that the overall scope of work remains consistent with the agreed service description.

Services are provided subject to availability of Cleaners and resources in the service area. The Company does not guarantee the availability of particular dates or times until a booking has been confirmed.

3. Booking Process

3.1 A booking may be requested by the Client via the Companys accepted booking channels. The Company will confirm acceptance of the booking verbally or in writing. A booking is not considered confirmed until the Client has received a confirmation from the Company.

3.2 The Client must provide accurate information regarding the Premises, including property size, condition, access arrangements, parking availability, and any specific requirements. The Company may revise its quotation or refuse a booking if information is incomplete or inaccurate.

3.3 For certain Services, such as end of tenancy cleaning, deep cleaning, or large commercial cleaning, the Company may require an initial consultation or pre service inspection. Any quotation provided following such an inspection is based on the conditions observed at that time.

3.4 The Client is responsible for ensuring that access is available for the Cleaner at the agreed time. If the Cleaner is unable to gain access, or is delayed by access issues caused by the Client, waiting time or a cancellation fee may apply.

4. Pricing and Quotations

4.1 Prices may be provided as hourly rates, fixed fees, or a combination of both, depending on the nature of the Services. All prices are stated before any applicable taxes, where relevant, unless expressly stated otherwise.

4.2 Any quotation provided by the Company is based on the information supplied by the Client and on typical conditions for properties of similar size and type in the service area. The Company reserves the right to amend the price if the actual condition or size of the Premises differs significantly from what was described.

4.3 Where Services are charged by the hour, the Client agrees to pay for the full duration that the Cleaner is present at the Premises providing Services, rounded to the nearest reasonable unit of time as determined by the Company.

4.4 The Company may revise its prices from time to time. For ongoing regular services, the Company will endeavour to give reasonable notice of any price changes. Continued use of the Services after notification of a price change constitutes acceptance of the new pricing.

5. Payments

5.1 Payment terms will be communicated at the time of booking or quotation. Unless otherwise agreed, payment is due on the day of service or in advance of the appointment.

5.2 The Company accepts various payment methods, subject to change. The Client is responsible for ensuring cleared funds are available in accordance with the agreed payment method.

5.3 For ongoing regular cleaning, the Company may require payment on a recurring basis, such as weekly or monthly, in line with the service schedule. Failure to maintain up to date payments may result in suspension or termination of Services.

5.4 If payment is not received when due, the Company reserves the right to charge reasonable late payment fees and interest, and to recover any costs incurred in the collection of overdue amounts. The Company may also withhold or cancel future services until the account is settled.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a standard cleaning appointment by giving the minimum notice period specified by the Company at the time of booking. If adequate notice is not provided, the Company may charge a cancellation fee up to the full value of the scheduled visit.

6.2 For one off, deep, or end of tenancy cleans, or for large commercial projects, longer notice periods may apply. These will be communicated in the booking confirmation or quotation. Failure to meet the required notice may result in forfeiture of any deposit and or a cancellation fee.

6.3 If the Cleaner is unable to gain access to the Premises at the agreed time, or if the Premises is not in a safe condition for work to be carried out, the Company may treat this as a late cancellation and charge accordingly.

6.4 The Company reserves the right to cancel or reschedule any appointment due to circumstances beyond its control, including but not limited to staff illness, severe weather, travel disruption, equipment failure, or safety concerns. In such cases, the Company will endeavour to provide reasonable notice and offer an alternative appointment. The Company is not liable for any loss arising from such cancellations or rescheduling, beyond any fees already paid for the affected appointment which may, at the Companys discretion, be refunded or credited.

7. Client Obligations

7.1 The Client must provide a safe working environment for the Cleaner, including safe access to and within the Premises, adequate lighting, and ventilation.

7.2 The Client must inform the Company of any hazards, fragile items, or special surfaces that require particular care. This includes but is not limited to delicate flooring, unique finishes, valuable objects, and any areas that should not be cleaned.

7.3 The Client is responsible for the security of keys or access devices provided to the Company. The Company will take reasonable care of such items and use them only for the purpose of attending the Premises. Any changes to access arrangements must be communicated promptly.

7.4 The Client should ensure that the Premises is reasonably tidy and accessible for cleaning, unless the Service specifically includes tidying or organising. Excessive clutter or conditions that differ materially from the description at the time of booking may lead to additional charges or a reduced scope of work for the booked time.

8. Quality of Service and Complaints

8.1 The Company aims to provide cleaning to a professional standard appropriate to the type of Service booked and the condition of the Premises.

8.2 If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company as soon as reasonably possible, preferably within twenty four hours of the Service being delivered. The Client should provide clear details of the issue and, where practical, supporting information.

8.3 At its discretion, the Company may arrange for a Cleaner to return to the Premises to address any reasonable concerns regarding the standard of cleaning. Recleans or partial refunds may be offered as a gesture of goodwill but are not guaranteed, and will depend on the circumstances and evidence provided.

8.4 The Company will not be liable for dissatisfaction arising from factors beyond its reasonable control, including but not limited to ingrained stains, wear and tear, or pre existing damage.

9. Liability and Insurance

9.1 The Company will use reasonable care and skill in providing the Services. However, the Clients property is assumed to be in a stable and safe condition, and the Company cannot accept responsibility for pre existing damage, defects, or deterioration that becomes apparent during or after cleaning.

9.2 The Company holds appropriate insurance cover for its operations, subject to policy terms, conditions, and exclusions. Details may be provided upon reasonable request.

9.3 The Companies total liability in respect of any claim arising out of or in connection with the Services shall be limited to the lesser of the cost of rectifying the damage and the total fees paid by the Client to the Company for the specific Service appointment from which the claim arises.

9.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision or non provision of Services.

9.5 The Company is not liable for any damage caused by faulty or unsecured items, fragile possessions not disclosed to the Company, or items of significant value left in vulnerable positions. The Client is encouraged to secure valuables and to inform the Company of any particularly delicate items or areas.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of waste generated in the course of routine cleaning in accordance with applicable waste and environmental regulations. This includes the appropriate segregation of general waste and recyclables where facilities exist at the Premises.

10.2 The Company is not a licensed carrier of controlled or hazardous waste unless expressly stated. The Company will not remove hazardous materials, including but not limited to asbestos, chemical waste, clinical waste, sharps, or substances requiring specialist disposal. If such materials are encountered, the Cleaner may suspend work in the affected area and inform the Client.

10.3 For services that generate larger volumes of waste, such as post build or clearance related cleaning, the responsibility for arranging suitable waste removal and disposal may rest with the Client unless otherwise agreed in writing.

10.4 The Client agrees not to request the Company to dispose of any items or materials in a way that would breach local waste regulations or environmental legislation. The Company reserves the right to decline any such request.

11. Use of Cleaning Products and Equipment

11.1 Unless otherwise agreed, the Company will provide its own cleaning products and basic equipment suitable for the agreed Services.

11.2 If the Client requests that their own products or equipment be used, the Client is responsible for ensuring that such products are safe, appropriate for the intended purpose, and in good working order. The Company accepts no liability for any damage or adverse effects arising from the use of Client supplied products or equipment.

11.3 Some specialist surfaces or finishes may require specific products or methods. The Client must inform the Company in advance if such surfaces are present. If the Client does not provide appropriate guidance or suitable products, the Company may clean only with neutral or non abrasive products, or may decline to clean certain areas.

12. Health and Safety

12.1 The Company is committed to operating in accordance with relevant health and safety requirements. Cleaners are instructed to work in a safe manner and to stop work if they consider conditions to be unsafe.

12.2 The Client must not request the Cleaner to undertake any task that might reasonably be considered unsafe or outside the scope of typical cleaning services, including work at excessive heights, the use of unsafe ladders, or handling hazardous substances.

12.3 The presence of aggressive animals, significant pest infestations, or hazardous conditions may result in the suspension or cancellation of the Service. In such cases, the Company may charge a fee to cover travel and time costs incurred.

13. Termination of Services

13.1 Either party may terminate an ongoing regular cleaning arrangement by giving the notice period specified at the time of booking or as subsequently agreed. In the absence of a specific agreement, reasonable notice must be given.

13.2 The Company may terminate or suspend Services with immediate effect if the Client fails to pay sums due, behaves abusively toward staff, creates an unsafe environment, or otherwise breaches these Terms and Conditions.

13.3 Termination does not affect any rights or obligations that have already accrued, including the obligation to pay any outstanding fees or charges.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Client only as needed to manage bookings, provide Services, handle payments, and maintain records in line with legal obligations.

14.2 The Company will take reasonable steps to protect personal data against unauthorised access, misuse, or loss, and will not share personal data with third parties except where necessary to deliver the Services or comply with legal requirements.

15. Amendments to Terms

15.1 The Company may update these Terms and Conditions from time to time. The latest version will apply to all new bookings and, where reasonable, to ongoing services following notification to the Client.

15.2 If the Client continues to use the Services after being informed of updated Terms and Conditions, the Client will be deemed to have accepted the changes.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Client relating to the provision of Services and supersede any prior agreements, understandings, or representations, whether oral or written.